COVID-19 Information

Uncategorised
On March 18 2020

Johnston Meier is committed to supporting the health & well-being of our staff, clients & our community.

We have put proactive & precautionary measures in place to help keep everyone safe and slow the spread of COVID-19. To minimize exposure to you and our staff we are closing our offices to walk-in traffic effective immediately until further notice.

Rest assured that we are available and ready to help you over the phone and email for auto, home, condo, tenant, business insurance and any of your insurance needs. We appreciate your patience, as call and email volume may be higher than normal in this unprecedented time.

Payments for Non-ICBC transactions
We accept Visa, MasterCard and American Express over the phone. Online banking as well as payment plan options are available.

ICBC Transactions
We are able to process the following transactions by phone or by email during this time:

  • Renewals
  • Policy changes
  • Cancellations
  • Storage policies
  • Temporary operating permits

For all other auto insurance needs, please call or email one of our 46 offices to speak with one of our trusted insurance advisors.

Document signatures will be accepted electronically and policy documents may be emailed to you during this time.

There are two payment options for ICBC Autoplan at this time:

  • Credit card over the phone to our insurance advisor; or,
  • If you are currently on the ICBC Payment Plan, we can continue this service for you

Call your local branch to discuss your transaction needs. Be sure when you call that you have your driver’s license and your current insurance documents ready to help us authenticate and complete your transaction.

Hours of Operation
Please check our locations page for the current hours of operation at any one of our 46 locations.

Locate your nearest branch
Please visit our locations page to obtain the email address, phone number and hours of operation for one of our 46 locations throughout British Columbia.

Claims
In the event of an ICBC claim, please contact ICBC at 604-520-8222 or 1-800-910-4222. You may also be able to file your claim online at icbc.com.

For all other claims, please contact your local Johnston Meier office to provide the details of your claim, including the policy number. For after-hours claims, please call 1-855-427-3133 to be connected to Paul Davis Restoration, our Claims Service partner.

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Your safety and peace of mind is our #1 priority - a message about COVID-19 safety measures CLICK HERE
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